Industrial relations manager maintains relations between the management, its employees and all the entities connected with the organisations like customers, unions, governing agencies and stakeholders. He/she plans, organises and controls industrial relations and personnel activities of an organisation and participates in formulating the recruitment, training, wages, safety, welfare and other personnel policies of the organisation. He/she may represent the organisation before industrial arbitration courts or other labour tribunals and may also specialise in industrial relations work and be designated accordingly.