SSOC 2024 unit
Food & Beverage Verified · 21 Mar 202412242
Call centre manager
Call centre manager plans, organises and controls the operations of call centres and maintains sound customer relations. He/she sets the objectives of the service per month, week, and day and manages the results obtained in the centre and addresses problems faced in the operations.
Level
unit
Mapped ISCO
1
Source
SingStat
In this unit group: sibling units
Official data
| Official name | Singapore Standard Industrial Classification (SSOC 2024) |
| Issuing authority | Department of Statistics Singapore (SingStat / DOS) |
| Tax authority | Inland Revenue Authority of Singapore (IRAS) (IRAS) |
| Purpose | Classifies occupations in Singapore for labour statistics, workforce planning, and international reporting. |
| Active version | SSOC 2024 (21 Mar 2024) |
| Hierarchy level | Unit (final leaf, 5-digit) |
| Source | https://www.singstat.gov.sg/standards/standards-and-classifications/ssic |
| Prior versions | SSIC 2020, SSIC 2015 |
Definition & tasks
Call centre manager plans, organises and controls the operations of call centres and maintains sound customer relations. He/she sets the objectives of the service per month, week, and day and manages the results obtained in the centre and addresses problems faced in the operations.
Tasks
No tasks listed.
Examples
Under this unit
• Business call centre manager
Elsewhere
No exclusion examples found.
Hierarchy context
Correspondence tables
SSOC 2020
- 12242 — Call centre manager
ISCO-08
- 1219 — Business services and administration managers not elsewhere classified
Alphabetical index entries
Data source: Department of Statistics Singapore (SingStat / DOS) (https://www.singstat.gov.sg/standards/standards-and-classifications/ssic). Official SSOC 2024 workbooks.
Last refresh: 21 Mar 2024. Version: SSOC 2024.