13304

ICT service manager

ICT service manager plans and directs the information processing activities of the organisation along with coordinating the effective design, implementation and operation of management information systems and applications. He/she oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations, and manages relationships with vendors, if applicable. He/she oversees incident resolution and business continuity plans.

SSOC hierarchy Crosswalks

Level

unit

Mapped ISCO

Source

SingStat

In this unit group: sibling units

unit-group 1330 Information and Communications Technology Service Managers unit 13301 Chief information officer/Chief technology officer/Chief information security officer unit 13302 Software and applications manager unit 13303 Network/Communications/Infrastructure manager unit 13305 Chief product officer unit 13306 ICT product design manager

Official data

Official name	Singapore Standard Industrial Classification (SSOC 2024)
Issuing authority	Department of Statistics Singapore (SingStat / DOS)
Tax authority	Inland Revenue Authority of Singapore (IRAS) (IRAS)
Purpose	Classifies occupations in Singapore for labour statistics, workforce planning, and international reporting.
Active version	SSOC 2024 (21 Mar 2024)
Hierarchy level	Unit (final leaf, 5-digit)
Source	https://www.singstat.gov.sg/standards/standards-and-classifications/ssic
Prior versions	SSIC 2020, SSIC 2015

Definition & tasks

Tasks

No tasks listed.

Examples

Under this unit

• ICT operations and support manager • ICT vendor relationship manager • IT business solutions manager • IT support manager • Information technology project manager (IT service)

Elsewhere

No exclusion examples found.

Hierarchy context

1→13→133→1330→13304 ICT service manager

Major group

1 LEGISLATORS, SENIOR OFFICIALS AND MANAGERS

Sub-major

13 PRODUCTION AND SPECIALISED SERVICES MANAGERS

Minor group

133 INFORMATION AND COMMUNICATIONS TECHNOLOGY SERVICE MANAGERS

Unit group

1330 Information and Communications Technology Service Managers

Correspondence tables

SSOC 2020

13304 — ICT service manager

ISCO-08

1330 — Information and communications technology service managers

Alphabetical index entries

Principal Title 13304 Information and communications technology (ICT) service manager Alternative Title 13304 Digital services manager Alternative Title 13304 Electronic data processing manager Alternative Title 13304 Information and communications technology (ICT) information and knowledge manager Alternative Title 13304 Information and communications technology (ICT) operations and support manager Alternative Title 13304 Information and communications technology (ICT) vendor relationship manager

Data source: Department of Statistics Singapore (SingStat / DOS) (https://www.singstat.gov.sg/standards/standards-and-classifications/ssic). Official SSOC 2024 workbooks.

Last refresh: 21 Mar 2024. Version: SSOC 2024.

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