Social worker (general) helps individuals and families to understand and resolve their personal and social problems. He/she interviews clients and investigates the nature, extent and causes of their problems, taking account of social, economic, environmental, medical, psychological and other potentially relevant factors. He/she determines the type of assistance required, counsels clients, assists them to improve their understanding of their problems and secures their co-operation in coping with their problems. He/she follows the progress of clients after the immediate problems have been resolved. He/she may also provide oversight of the case work and group work interventions, supervision and mentorship to other social workers, and delivers education and training for staff and other stakeholders.