35123

IT support technician

IT support technician provides technical support to end users on various technical issues and problems relating to hardware and software. He/she responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He/she creates report templates and formats for analysis. He/she performs ad-hoc root cause analysis, develops checklists for common problems and defines methods for issue resolution and prevention.

SSOC hierarchy Crosswalks

Level

unit

Mapped ISCO

Source

SingStat

In this unit group: sibling units

unit-group 3512 Computer Technicians unit 35121 IT infrastructure technician unit 35122 IT security technician unit 35129 Computer technician n.e.c.

Official data

Official name	Singapore Standard Industrial Classification (SSOC 2024)
Issuing authority	Department of Statistics Singapore (SingStat / DOS)
Tax authority	Inland Revenue Authority of Singapore (IRAS) (IRAS)
Purpose	Classifies occupations in Singapore for labour statistics, workforce planning, and international reporting.
Active version	SSOC 2024 (21 Mar 2024)
Hierarchy level	Unit (final leaf, 5-digit)
Source	https://www.singstat.gov.sg/standards/standards-and-classifications/ssic
Prior versions	SSIC 2020, SSIC 2015

Definition & tasks

Tasks

No tasks listed.

Examples

Under this unit

• Information technology (IT) field engineer • ICT helpdesk specialist • IT user helpdesk technician

Elsewhere

No exclusion examples found.

Hierarchy context

3→35→351→3512→35123 IT support technician

Major group

3 ASSOCIATE PROFESSIONALS AND TECHNICIANS

Sub-major

35 INFORMATION AND COMMUNICATIONS TECHNICIANS

Minor group

351 INFORMATION AND COMMUNICATIONS TECHNOLOGY OPERATORS AND TECHNICIANS

Unit group

3512 Computer Technicians

Correspondence tables

SSOC 2020

35123 — IT support technician

ISCO-08

3513 — Computer network and systems technicians
3512 — Information and communications technology user support technicians

Alphabetical index entries

Principal Title 35123 IT support technician Alternative Title 35123 Computer helpdesk operator Alternative Title 35123 Information and communications technology (ICT) customer support officer Alternative Title 35123 Information and communications technology (ICT) helpdesk specialist Alternative Title 35123 Information and communications technology (ICT) support technician Alternative Title 35123 Information and communications technology (ICT) technical support specialist

Data source: Department of Statistics Singapore (SingStat / DOS) (https://www.singstat.gov.sg/standards/standards-and-classifications/ssic). Official SSOC 2024 workbooks.

Last refresh: 21 Mar 2024. Version: SSOC 2024.

About · Methodology · Disclaimer · Report issue