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SS Singapore SSIC Reference index

SSOC 2024 unit

Construction & Real Estate Verified · 21 Mar 2024

42230

Telephone operator

Telephone operator operates telephone communication switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

SSOC hierarchy Crosswalks

Level

unit

Mapped ISCO

1

Source

SingStat

In this unit group: sibling units

unit-group 4223 Telephone Operators

Official data

Official nameSingapore Standard Industrial Classification (SSOC 2024)
Issuing authorityDepartment of Statistics Singapore (SingStat / DOS)
Tax authorityInland Revenue Authority of Singapore (IRAS) (IRAS)
PurposeClassifies occupations in Singapore for labour statistics, workforce planning, and international reporting.
Active versionSSOC 2024 (21 Mar 2024)
Hierarchy levelUnit (final leaf, 5-digit)
Sourcehttps://www.singstat.gov.sg/standards/standards-and-classifications/ssic
Prior versionsSSIC 2020, SSIC 2015

Definition & tasks

Telephone operator operates telephone communication switchboards and consoles to establish telephone connections, receive caller inquiries and service problem reports, and record and relay messages to staff or clients.

Tasks

No tasks listed.

Examples

Under this unit

•Ÿ  Answering service operator •Ÿ  Emergency service dispatcher

Elsewhere

•Ÿ  Contact centre information clerk, see 42246 •Ÿ  Telephone surveyor, see 43142

Hierarchy context

4→42→422→4223→42230 Telephone operator

Major group

4 CLERICAL SUPPORT WORKERS

Sub-major

42 CUSTOMER SERVICES OFFICERS AND CLERKS

Minor group

422 CLIENT INFORMATION CLERKS

Unit group

4223 Telephone Operators

Correspondence tables

SSOC 2020

  • 42230 — Telephone operator

ISCO-08

  • 4223 — Telephone switchboard operators

Alphabetical index entries

Principal Title 42230 Telephone operator Alternative Title 42230 Answering service operator Alternative Title 42230 Emergency service dispatcher Alternative Title 42230 Telephone operator (private exchange) Alternative Title 42230 Telephone operator (telephone exchange) Alternative Title 42230 Telephone switchboard operator (private exchange)

Data source: Department of Statistics Singapore (SingStat / DOS) (https://www.singstat.gov.sg/standards/standards-and-classifications/ssic). Official SSOC 2024 workbooks.

Last refresh: 21 Mar 2024. Version: SSOC 2024.

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