Passenger services agent provides assistance to customers at check-in counters. He/she performs passenger check-in, verifies documents, distributes and collects gate passes. He/she also facilitates premier services, escorts passengers to transit lounge and handles VIPs. He/she resolves passenger issues and assists passengers with reduced mobility or those who require special assistance. He/she also issues meal vouchers and inter-connection tickets, arranges transport to and from hotel or accommodation and assists in return bookings of passengers. He/she may allocate seats in aircraft or vessel.