42246

Contact centre information clerk

Contact centre information clerk provides information to customers via the telephone and other media such as email. He/she answers inquiries about a company’s or organisation’s services, products and policies.

SSOC hierarchy Crosswalks

Level

unit

Mapped ISCO

Source

SingStat

In this unit group: sibling units

unit-group 4224 Receptionists, Customer Service and Information Clerks unit 42241 Receptionist (general) unit 42242 Hotel receptionist unit 42243 Medical/Dental receptionist unit 42244 Passenger services agent unit 42245 Customer service officer/clerk

Official data

Official name	Singapore Standard Industrial Classification (SSOC 2024)
Issuing authority	Department of Statistics Singapore (SingStat / DOS)
Tax authority	Inland Revenue Authority of Singapore (IRAS) (IRAS)
Purpose	Classifies occupations in Singapore for labour statistics, workforce planning, and international reporting.
Active version	SSOC 2024 (21 Mar 2024)
Hierarchy level	Unit (final leaf, 5-digit)
Source	https://www.singstat.gov.sg/standards/standards-and-classifications/ssic
Prior versions	SSIC 2020, SSIC 2015

Definition & tasks

Tasks

No tasks listed.

Examples

Under this unit

• Customer call centre officer

Elsewhere

• Telephone operator, see 42230 • Telephone surveyor, see 43142 • Telemarketer, see 52440

Hierarchy context

4→42→422→4224→42246 Contact centre information clerk

Major group

4 CLERICAL SUPPORT WORKERS

Sub-major

42 CUSTOMER SERVICES OFFICERS AND CLERKS

Minor group

422 CLIENT INFORMATION CLERKS

Unit group

4224 Receptionists, Customer Service and Information Clerks

Correspondence tables

SSOC 2020

42246 — Contact centre information clerk

ISCO-08

4222 — Contact centre information clerks

Alphabetical index entries

Principal Title 42246 Contact centre information clerk Alternative Title 42246 Customer call centre officer Alternative Title 42246 Customer contact centre information clerk Alternative Title 42246 Helpline operator

Data source: Department of Statistics Singapore (SingStat / DOS) (https://www.singstat.gov.sg/standards/standards-and-classifications/ssic). Official SSOC 2024 workbooks.

Last refresh: 21 Mar 2024. Version: SSOC 2024.

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