Chief concierge (hotel) manages all aspects of the concierge operations to ensure that the team is functioning in accordance with the hotel’s policies and standards. He/she serves the needs of guests, runs errands, handles luggage, coordinates guest requests with designated vendors and carries out special requests such as wedding proposals or anniversaries when required. He/she also sets departmental goals, manages the inventories, daily roster, training, discipline and performance of concierge team members. He/she informs and updates other departments of concierge services and ensures that departments are aware of guests’ needs.